PRIVACY POLICY
Effective Date: February 10, 2025
GoLite Mobile! (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website (www.golitemobile.com), purchase our products, or use our services. By accessing our website or using our services, you agree to this Privacy Policy.
1. Information We Collect
We collect information in the following ways:
1.1 Information You Provide Directly
When you interact with GoLite Mobile, you may provide us with:
- Personal Information: Name, address, phone number, email address, date of birth, and payment details.
- Account Information: Username, password, and security questions.
- Customer Support Data: Communications with customer service, including inquiries, complaints, and service requests.
1.2 Information We Collect Automatically
- When you use our website or services, we automatically collect:
- Device and Usage Data: IP address, browser type, operating system, device identifiers, and browsing behavior.
- Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar tracking tools (see Section 6 for details).
- Call and Text Data: If you use our mobile services, we may collect details about calls, messages, and data usage.
1.3 Information from Third Parties
We may receive information from:
- Service Providers: Payment processors, analytics providers, and fraud prevention services.
- Business Partners: Partners who assist in delivering services.
- Public Sources: Information available in public databases.
2. How We Use Your Information
We use your information to:
- Provide and Manage Services: Process orders, activate services, and maintain network performance.
- Improve User Experience: Personalize content, enhance website functionality, and optimize service performance.
- Communicate with You: Send service updates, promotional offers, and customer support messages.
- Ensure Security and Prevent Fraud: Detect unauthorized access, protect against fraud, and comply with legal obligations.
- Meet Legal and Regulatory Requirements: Fulfill obligations under applicable laws and respond to law enforcement requests.
3. How We Share Your Information
We do not sell your personal information. However, we may share it in the following circumstances:
3.1 With Service Providers
We may share data with third-party vendors who assist with:
- Payment processing
- Customer support
- Website hosting
- Marketing and analytics
- Network management
These providers are required to protect your information and use it only for the intended purpose.
3.2 With Business Partners
We may share limited data with partners offering services that complement GoLite Mobile products, such as device financing or insurance.
3.3 For Legal Compliance & Protection
We may disclose your information:
- To comply with laws, regulations, or legal processes.
- To protect our rights, property, and safety.
- To prevent fraud, security breaches, or criminal activity.
3.4 In Business Transfers
If GoLite Mobile is involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
4. Your Privacy Choices & Rights
You have certain rights regarding your personal data:
4.1 Access & Correction
You may request access to your personal information and ask us to update or correct inaccuracies.
4.2 Opt-Out of Marketing Communications
You can opt out of promotional emails by clicking the “unsubscribe” link in the email or contacting us directly.
4.3 Do Not Track (DNT) Signals
GoLite Mobile does not currently respond to “Do Not Track” signals from web browsers.
4.4 Data Deletion Requests
You may request that we delete your personal information, subject to certain legal and operational limitations. To exercise your rights, contact us at [email protected].
5. How We Protect Your Information
We implement security measures to protect your personal data, including:
- Encryption of sensitive information.
- Secure payment processing.
- Restricted access to personal data.
- Regular security audits and monitoring.
Despite these precautions, no data transmission is completely secure. We encourage you to use strong passwords and be cautious with your personal information online.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
6.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality.
- Performance Cookies: Help us analyze website traffic and improve performance.
- Marketing Cookies: Used to deliver relevant ads.
6.2 Managing Cookies
You can adjust your browser settings to block cookies or receive alerts when cookies are being used. However, some features may not function properly without cookies.
7. Third-Party Links & Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
8. Children’s Privacy
GoLite Mobile does not knowingly collect personal information from children under 13. If we learn that we have collected such data, we will delete it promptly. Parents or guardians who believe their child’s information has been collected can contact us at [email protected].
9. Data Retention
We retain your information only as long as necessary for business, legal, and regulatory purposes. When data is no longer needed, we securely delete or anonymize it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy or your data rights, contact us at:
GoLite Mobile – Head Office
1401 21st Street, STE R
Sacramento, CA 95811
Phone: 1-800-801-9385
Email: [email protected]
By using GoLite Mobile’s website or services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
