Terms & Conditions
Effective Date: February 10, 2025
Welcome to GoLite Mobile! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website or purchasing our services, you agree to these Terms. If you do not agree, please do not use our website or services.
1. Definitions
- “GoLite Mobile,” “we,” “us,” or “our” refers to GoLite Mobile, its affiliates, and subsidiaries.
- “You” or “User” refers to any individual or entity accessing our website, purchasing our products, or using our services.
- “Services” include mobile communication services, SIM cards, data plans, and other offerings provided by GoLite Mobile.
- “Website” refers to www.golitemobile.com.
2. Eligibility
To use our services or make a purchase, you must be at least 18 years old. If you are under 18, you may only use our services under the supervision of a parent or legal guardian who agrees to these Terms.
3. Account Registration
To access certain services, you may need to create an account. You agree to:
- Provide accurate and up-to-date information.
- Maintain the security of your login credentials.
- Notify us immediately if you suspect unauthorized access to your account.
4. Service Availability & Coverage
GoLite Mobile provides services based on network availability. Coverage and service quality may vary due to factors such as location, weather, network congestion, and device compatibility. We do not guarantee uninterrupted or error-free service.
5. Orders, Payments & Billing
- All orders are subject to acceptance and availability.
- Prices are displayed in U.S. dollars and may change without notice.
- By making a purchase, you authorize us to charge your selected payment method.
- We are not responsible for any fees charged by your bank or payment provider.
5.1 Subscriptions & Auto-Renewal
Certain services may be subscription-based. If you enroll in auto-renewal, you authorize us to charge your payment method automatically until you cancel.
5.2 Refunds & Cancellations
- Refunds are subject to our refund policy, available on our website.
- Cancellation policies vary by service and are detailed on our website.
- Prepaid services are non-refundable unless required by law.
6. SIM Cards & Device Compatibility
- Our SIM cards are compatible only with unlocked, compatible devices.
- You are responsible for ensuring compatibility before purchasing.
- If your SIM card is lost, stolen, or damaged, replacement fees may apply.
7. Fair Use Policy
To ensure service quality, GoLite Mobile enforces a Fair Use Policy. We may take action, including service suspension or termination, if your usage:
- Involves bulk messaging, auto-dialing, or reselling.
- Exceeds reasonable limits or disrupts network performance.
- Violates any applicable laws or regulations.
8. Prohibited Activities
You agree not to:
- Use our services for illegal, fraudulent, or abusive activities.
- Violate intellectual property rights.
- Attempt to access unauthorized areas of our system.
- Engage in activities that harm GoLite Mobile’s operations or reputation.
9. Intellectual Property
All content, trademarks, and logos on our website and services are owned by GoLite Mobile or licensed to us. You may not reproduce, modify, distribute, or use our intellectual property without prior written permission.
10. Third-Party Links & Services
Our website may include links to third-party websites. We are not responsible for their content, policies, or practices. Your interactions with third-party sites are at your own risk.
11. Limitation of Liability
To the fullest extent permitted by law, GoLite Mobile is not liable for:
- Indirect, incidental, or consequential damages.
- Loss of data, profits, or revenue.
- Service interruptions beyond our control.
12. Indemnification
You agree to indemnify and hold GoLite Mobile harmless from any claims, damages, losses, or expenses arising from:
Your violation of these Terms.
Your misuse of our services.
Any legal claims resulting from your actions.
Your violation of these Terms.
Your misuse of our services.
Any legal claims resulting from your actions.
13. Dispute Resolution & Governing Law
- These Terms are governed by the laws of the State of California.
- Any disputes shall be resolved through binding arbitration in Sacramento, CA.
- You waive the right to a jury trial or class-action lawsuit.
14. Changes to These Terms
We may update these Terms at any time. Changes will be posted on our website, and continued use of our services after updates constitutes acceptance.
15. Contact Us
For questions regarding these Terms, contact us at:
GoLite Mobile – Head Office
1401 21st Street, STE R
Sacramento, CA 95811
Phone: 1-800-801-9385
Email: [email protected]
By using GoLite Mobile’s website or services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
