Support Made Simple
with GoLite Mobile
Support Made Simple
with GoLite Mobile
1.1 How do I activate my GoLite Mobile SIM?
Activating your SIM is quick and easy:
- Insert Your SIM – Place the GoLite SIM into your unlocked phone.
- Visit the Activation Page – Go to golitemobile.com/activate.
- Enter Your Details – Provide your *SIM ICCID (found on the SIM card), phone IMEI (dial #06#), and personal details.
- Choose a Plan – Select your desired GoLite plan.
- Complete Activation – Follow the on-screen instructions and restart your phone when prompted.
Your service should be active within minutes. If not, check our troubleshooting section below.
1.2 How do I activate an eSIM on GoLite Mobile?
For eSIM activation, follow these steps:
- Check eSIM Compatibility – Ensure your phone supports eSIM.
- Purchase a GoLite eSIM Plan – Select an eSIM plan on our website.
- Scan the QR Code – After purchasing, you’ll receive a QR code via email.
- Go to Your Phone Settings – Navigate to Settings > Cellular > Add eSIM (or similar, depending on your device).
- Scan & Activate – Scan the QR code and restart your device.
If you need help, our 24/7 support team is available to assist.
2.1 Can I keep my current phone number when switching to GoLite?
Yes! You can transfer your existing number with ease.
2.2 How do I port my number to GoLite?
- Check Eligibility – Your number must be active with your current carrier.
- Obtain Your Account Details – Get your account number & PIN from your current provider.
- Start the Transfer – Go to golitemobile.com/activate, choose "Keep My Number," and enter your details.
- Wait for Transfer Completion – Most transfers complete within minutes to a few hours, but some may take up to 24 hours.
- Restart Your Phone – Once the transfer is confirmed, restart your phone to complete activation.
🚀 Pro Tip: Do not cancel your old service until the port is complete.
2.3 How long does number porting take?
- Most ports complete within 10-30 minutes.
- Some transfers from landlines or VoIP providers may take up to 24-48 hours.
- You’ll receive an SMS/email once your number is fully activated.
2.4 What if my number transfer is delayed?
- Double-check that you entered the correct account number & PIN from your previous carrier.
- Ensure your current number is still active.
- Contact GoLite Support if your transfer is stuck for more than 24 hours.
3.1 My GoLite SIM isn’t working after activation. What should I do?
- Restart your phone – A quick restart often resolves activation issues.
- Check your APN settings – Go to Settings > Mobile Networks > Access Point Names (APN) and enter the correct GoLite APN settings:
- Name: GoLite Mobile
- APN: golite
- MCC/MNC: Auto-Detect
- Authentication: None
- Ensure your phone is unlocked – Dial *#06# and check with your previous carrier if your phone is unlocked.
- Try reinserting your SIM – Remove and reinsert the SIM, then restart your phone.
If the issue persists, contact GoLite Support for assistance.
3.2 My eSIM isn’t activating. What can I do?
- Ensure your phone is connected to Wi-Fi during activation.
- Delete and re-add the eSIM in Settings > Cellular > Remove eSIM > Add eSIM.
- If the QR code isn’t working, manually enter the activation details from your email.
- Restart your phone and try again.
Still not working? Our 24/7 support team is ready to help!
4.1 Will my phone work with GoLite Mobile?
GoLite Mobile works with most unlocked GSM-compatible devices, including those from Apple, Samsung, Google, and OnePlus.
- To check compatibility: Go to golitemobile.com/check and enter your IMEI number.
- If your phone is locked, contact your previous carrier to unlock it.
4.2 What SIM card sizes does GoLite provide?
Our SIM kits include 3-in-1 SIMs (Nano, Micro, and Standard) that fit all phones.
4.3 Can I use GoLite Mobile for 5G service?
Yes! GoLite Mobile supports nationwide 5G and LTE coverage on America’s best networks.
5.1 Do I need to choose a plan before activating my SIM?
Yes, you must select a GoLite plan during activation. Plans start at $XX/month with unlimited talk, text, and data options.
5.2 Can I change my plan after activation?
Absolutely! You can upgrade or downgrade your plan anytime in the GoLite app or website.
5.3 How do I set up auto-pay?
Log into your GoLite Account and select Auto-Pay to ensure uninterrupted service.
5.4 Can I pause or cancel my service?
Yes, you can pause or cancel your plan at any time through your account settings.
6.1 Does GoLite Mobile offer international roaming?
Yes! We provide affordable international roaming in 100+ countries. Check available destinations on our website.
6.2 Can I use Wi-Fi Calling & VoLTE with GoLite?
Yes! Wi-Fi Calling & VoLTE are supported on most modern devices.
6.3 Can I transfer my GoLite SIM to another phone?
Yes, just move your SIM to the new phone and restart it. If using an eSIM, you’ll need to re-download it.
7.1 How can I contact GoLite Mobile support?
We’re here to help 24/7!
- Live Chat – Available on com
- Call Us – 1-800-801-9385
- Email – support@golitemobile.com
7.2 What should I do after activating my SIM?
🚀 Next Steps:
✅ Test Your Connection – Make a call, send a text, and browse the web.
✅ Download the GoLite App – Manage your plan, payments, and data usage easily.
✅ Explore Exclusive Perks – Fuel discounts, travel benefits, and more!
💡 Still Have Questions?
Contact our 24/7 support team or visit our online help center for more assistance!
The GoLite Rewards Program is our way of saying thank you for being a valued customer! You can earn points just by staying active, referring friends, and taking advantage of special promotions. Redeem your points for discounts on your bill, device upgrades, international calling credits, and more!
It’s super easy! Just log into your GoLite Mobile account, opt into the Rewards Program, and start earning points right away. Best of all—it’s free to join!
There are several ways to earn points:
✅ Signing up for GoLite Mobile
✅ Keeping your service active every month
✅ Referring friends who activate a plan
✅ Enrolling in AutoPay
✅ Participating in special promotions
You can check your points anytime by logging into your GoLite Mobile account dashboard. Your total points and available rewards will be displayed there.
Your points can be used for awesome rewards like:
🎁 Discounts on your monthly bill
📱 Savings on new phones and accessories
🌍 International calling credits
🎫 Entries into exclusive giveaways and promotions
Yes, points may expire if they are not used within a certain period. Make sure to log into your GoLite Mobile account regularly to check your balance and redeem points before they expire!
Simply log into your GoLite Mobile account, go to the Rewards section, and choose how you want to use your points. Discounts will be automatically applied to your next bill or selected rewards.
At this time, points are non-transferable and can only be used by the account holder who earned them.
If you cancel your service, any unused points will be forfeited. Be sure to redeem your rewards before canceling your account.
We’re happy to help! Contact our support team at support@golitemobile.com for any questions about the GoLite Rewards Program.
Absolutely! You can transfer (or "port") your existing number to GoLite Mobile, as long as it’s active with your current provider. Just make sure you have your account number and transfer PIN from your current carrier.
It’s easy! Just enter your 10-digit phone number in the “Check My Number” box at the top of this page and hit “Check My Number.” We’ll let you know instantly if your number can be transferred.
To switch to GoLite Mobile, you’ll need:
✔ Your current carrier’s account number
✔ Your transfer PIN (port-out PIN) (request this from your current provider)
✔ Your billing ZIP code (as listed on your account)
✔ Your GoLite Mobile SIM card (if bringing your own phone)
Nope! Your current phone service will stay active until the transfer is complete. Once the porting process is done, your number will be fully moved to GoLite Mobile, and your old service will automatically be canceled.
Most transfers are completed within a few minutes to a few hours, but in some cases, it may take up to 24-48 hours, depending on your current provider. Landline and VoIP transfers may take longer. Don’t worry—we’ll keep you updated!
If you're bringing your own unlocked phone, you'll need a GoLite Mobile SIM card to activate your service. If you don’t have one yet, you can order one during checkout.
Most unlocked GSM phones work perfectly with GoLite Mobile! If you're unsure, check your phone's compatibility on our website or reach out to our support team.
Entering incorrect details (like an incorrect account number or PIN) can delay your number transfer. Double-check everything before submitting, and if you run into issues, we’ll help you sort it out!
Nope! Switching to GoLite Mobile and porting your number has no impact on your credit score.
No problem! You can always get a brand-new GoLite Mobile number instead. Just choose that option when signing up.
We’ll send you updates via email and text throughout the process. If you have questions, our support team is always here to help!
If your transfer hasn’t started yet, you may be able to cancel Contact our support team ASAP to check if cancellation is possible.
If your transfer hasn’t started yet, you may be able to cancel Contact our support team ASAP to check if cancellation is possible.
Go North America
- Coverage:S., Canada, and Mexico
- Duration: 30 days
- Ideal For: Travelers visiting North America for business or leisure
- Key Features:
- Unlimited data, calls, and texts within the U.S., Canada, and Mexico
- Perfect for cross-border travel and short stays
- Easy-to-activate and manage, ensuring hassle-free connectivity
Go-Travel Global
- Coverage: 200+ countries worldwide
- Duration: 30 days
- Ideal For: Travelers visiting multiple countries across the globe
- Key Features:
- Global coverage with high-speed data, calls, and texts in over 200 countries
- Stay connected with reliable roaming services worldwide
- No hidden charges, just clear and straightforward pricing
Go-Travel Premium
- Coverage: Premium global coverage
- Duration: 30 days
- Ideal For: Frequent travelers who require premium service and high-speed data
- Key Features:
- Priority service with enhanced data speeds and superior network access
- Unlimited high-quality voice calls and texts in 200+ countries
- Premium customer support for a stress-free travel experience
Yes, GoLite Global Connect and Ultra Global plans are available for both prepaid and postpaid customers.
No, your domestic plan does not automatically include international roaming. To stay connected abroad, you must purchase one of the GoLite Global Connect or Ultra Global plans.
GoLite Mobile’s international plans are designed to offer affordable and flexible options with competitive data, call, and text allowances. Unlike some carriers that charge daily fees or require specific roaming passes, GoLite Mobile provides clear, prepaid travel plans with no hidden fees.
Yes, we recommend purchasing and activating your GoLite Global Connect or Ultra Global plan before leaving the U.S. to ensure uninterrupted service upon arrival.
GoLite Mobile’s international travel plans work in over 240 countries and territories worldwide.
You can view the full list of supported countries on the GoLite Mobile website under the International Roaming section or contact customer support.
Yes, while most countries are covered, some remote locations may have limited service or higher data costs. Also, premium-rate numbers, satellite calls, and certain services may not be included.
GoLite Mobile provides the fastest available network speeds in each country, including 5G, 4G LTE, and 3G, depending on network availability.
You can purchase an international plan through:
- The GoLite Mobile website
- The GoLite Mobile app
- Customer support at 800-801-9385
You can track your usage in real time via the GoLite Mobile app or by dialing 611 from your GoLite Mobile device.
Yes, GoLite Mobile will send usage alerts when you approach and exceed your plan’s limits.
Yes, you can purchase an additional Global Connect or Ultra Global plan at any time through your GoLite Mobile account.
Once you use up your included data, you may experience reduced speeds or need to purchase additional data depending on your plan.
No, GoLite Mobile does not charge hidden fees. Your plan includes a set amount of data, calls, and texts, and any overages will be clearly billed at standard rates.
To make an international call:
- Dial “+” or “011” (the international dialing code).
- Enter the country code of the destination.
- Dial the phone number, including the area code if required.
- Press the call button to connect.
Yes, all GoLite Global and Ultra Global plans include unlimited texting to and from most international destinations.
Yes, your GoLite Mobile number remains the same, allowing you to receive and make calls as usual.
Incoming calls are deducted from your plan’s allowance. If your plan includes unlimited calling, there are no extra charges.
Yes, but calls to non-covered countries will be billed at GoLite Mobile’s standard international rates.
Data allowances vary by plan. Visit the GoLite Mobile website for exact details on your selected Global Connect or Ultra Global plan.
Yes, mobile hotspot usage is allowed depending on the plan and the destination. Some countries may have restrictions.
Yes, but video streaming and video calls may use a significant portion of your data allowance. Consider using Wi-Fi when possible to conserve data.
Yes, Wi-Fi Calling is supported and will not count toward your international plan usage if calling the U.S.
Yes, eSIM support is available, allowing you to activate an international plan digitally without needing a physical SIM card.
Yes, you can buy a GoLite Global Connect or Ultra Global plan at any time via the GoLite Mobile app or website.
GoLite Mobile may offer discounted rates for frequent travelers or those purchasing multiple international plans. Check the website for promotions.
GoLite Mobile provides four business plans, designed for companies with varying data and communication needs:
- GoLite Business Essentials – 15GB of high-speed data, unlimited calls, and texts for small teams.
- GoLite Business Advanced – 25GB of high-speed data for growing businesses.
- GoLite Business Pro – 35GB of high-speed data for moderate-to-heavy data users.
GoLite Business Ultra – 45GB of high-speed data for top-tier connectivity and performance.
These plans are ideal for:
✔ Small businesses needing reliable phone and data access.
✔ Remote teams and freelancers requiring flexible wireless service.
✔ Medium and large businesses that need scalable mobile solutions.
No, all GoLite Business Plans are contract-free. You can modify or cancel at any time without penalties.
✔ Competitive pricing – More affordable than major carriers.
✔ Transparent billing – No hidden fees or surprises.
✔ Flexible plans – Upgrade, downgrade, or cancel anytime.
✔ Nationwide coverage – Access to a robust 5G & 4G LTE network.
Yes, businesses can customize their wireless solutions by selecting different plans for different team members based on their needs.
All business plans include:
✔ High-speed data (15GB–45GB, depending on the plan).
✔ Unlimited calls & texts within the U.S.
✔ Mobile hotspot access (varies by plan).
✔ 5G & 4G LTE nationwide coverage.
✔ Wi-Fi Calling & VoLTE support.
✔ Multi-line discounts for businesses.
Each plan includes a set high-speed data limit (15GB–45GB). After exceeding this, speeds may be reduced, but you can purchase additional data or upgrade to a higher plan.
Yes, all plans support mobile hotspot tethering, but speeds and usage limits may vary by plan.
By default, these plans only include U.S. coverage. However, GoLite Global Connect add-ons provide international roaming in over 200 countries.
Yes, Wi-Fi Calling & VoLTE are included for clear voice quality and seamless calls, even in low-signal areas.
✔ Simple monthly billing with no hidden fees.
✔ Multiple lines can be billed under a single business account.
✔ Online portal for account and payment management.
Yes, GoLite allows businesses to consolidate multiple employee lines under a single account for easier management.
Yes, businesses with multiple lines receive volume discounts. Contact our Business Sales Team for a custom quote.
The GoLite Business Portal allows businesses to:
✔ Monitor data usage per employee.
✔ Add or remove lines instantly.
✔ View invoices and make payments.
✔ Upgrade or downgrade plans.
No, GoLite Business Plans have zero activation fees.
Yes, GoLite Mobile supports BYOD (Bring Your Own Device). Your phone must be unlocked and compatible with our network.
Yes, we offer a range of smartphones, tablets, and accessories. Contact sales for available options.
You can verify your phone's compatibility by entering its IMEI number on our website.
Yes, eSIM activation is available for supported devices.
Administrators can suspend service, lock the device, or transfer the number through the GoLite Business Portal or customer support.
Business plans do not include international calling by default, but you can add international calling packages.
Yes, you can activate GoLite Global Connect for international travel.
Yes, we provide customized international calling plans for businesses that frequently call abroad.
✔ 24/7 Priority Business Support.
✔ Dedicated Business Account Representatives.
✔ Online Chat, Phone, and Email Assistance.
📞 Business Customer Support: 800-801-9385
🌐 Website: Visit our Business Support page for more options.
Yes, GoLite Mobile offers a 30-day satisfaction guarantee. You can cancel within 30 days for a full refund.
- Visit our website and choose your plan.
- Use your own phone (BYOD) or purchase a new device.
Activate your service online or through customer support.
✔ Instant for eSIM users.
✔ 15–30 minutes for physical SIM card activations.
Yes, you can port your number, typically within a few hours to one business day.
Golite mobile Insurance covers smartphones, tablets, laptops,
smartwatches, and home electronics like headphones and smart hubs.
BYOD devices and newly purchased phones are eligible.
Coverage includes accidental damage (cracked screens, drops), theft,
and water damage.
Comprehensive protection starts at $9.99/month per device.
Add protection during checkout or through your Golite Mobile account
dashboard.
Our insurance is powered by AKKO, a trusted leader in device protection
services.
Filing a claim is easy. Visit our claims portal or contact customer support for
assistance.
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