E911 Disclosure
Effective Date: February 10, 2025
GoLite Mobile provides Enhanced 911 (E911) services to our customers in compliance with Federal Communications Commission (FCC) regulations. E911 allows emergency personnel to automatically receive the caller’s phone number and location information in the event of an emergency 911 call.
1. Availability of E911
E911 service is available to customers who use our voice services, including Voice over Internet Protocol (VoIP), mobile phones, or other applicable communication methods. However, there are certain limitations to the availability of E911, which are outlined below.
2. Limitations of E911
Location Accuracy: E911 service may not work in all areas or under all conditions. The location information transmitted to emergency services may be less accurate than traditional landline-based services, especially when using mobile phones or non-fixed devices.
Fixed Location: If you are using a mobile or VoIP service, your location may not be automatically updated. It is your responsibility to provide accurate address information for emergency services, particularly if you are using a VoIP phone.
Power and Network Limitations: E911 services may not work if your device is powered off, if there is a loss of network connectivity, or during internet outages.
3. User Responsibilities
It is your responsibility to ensure that the address associated with your device or account is accurate. If you are using a mobile or VoIP service, you must update your address with us whenever you change your location to ensure proper location data is transmitted during emergency calls.
4. How to Update Your Information
To update your address or location information for E911 purposes, please visit support@golitemobile.com or contact our customer service at 1-800-801-9385.
5. Emergency Situations
In case of an emergency, please be aware that E911 may not function exactly the same as traditional telephone service. For this reason, always provide your exact location when calling 911, and be ready to provide any necessary details to emergency personnel.
Including this disclosure will help ensure that GoLite Mobile complies with FCC regulations and provides transparency to its customers, making them aware of their responsibilities when it comes to emergency communication services.
