Acceptable Use and Service Termination Policy
1. Introduction
Service Termination Policy (“Policy”) sets forth the terms under which our services may be used and the circumstances under which service may be suspended or terminated.
By using our services, you agree to comply with this Policy. Failure to adhere to these terms may result in the suspension or termination of your service, at our discretion.
If you have any questions about this Policy, please contact us at:
Email: [email protected]
Phone: 800-801-9385
2. Acceptable Use Policy
2.1 General Use Guidelines
You must use GoLite Mobile services lawfully, ethically, and in accordance with this Policy. The following activities are strictly prohibited:
- Illegal Activities: Using our services for any unlawful purpose, including fraud, harassment, identity theft, or any violation of local, state, national, or international laws.
- Harmful Content: Transmitting, distributing, or storing materials that are defamatory, obscene, offensive, or otherwise harmful.
- Spam and Unsolicited Communications: Sending bulk or commercial messages without proper authorization, including SMS spam, robocalls, and phishing attempts.
- Network Abuse: Engaging in activities that disrupt, degrade, or interfere with our network or other users, including excessive bandwidth consumption, unauthorized tethering, or using automated means to disrupt service.
- Fraudulent or Misleading Activity: Engaging in deceptive practices, including SIM card fraud, number spoofing, or unauthorized resale of GoLite Mobile services.
- Security Violations: Attempting to gain unauthorized access to GoLite Mobile’s systems, networks, or user accounts, including hacking, malware distribution, or data breaches.
- Copyright and Intellectual Property Violations: Using GoLite Mobile services to distribute, share, or access copyrighted content without the proper authorization.
2.2 Fair Usage Policy
To ensure a high-quality experience for all users, GoLite Mobile may impose data usage limits, speed reductions, or other network management practices. Customers who exceed reasonable use thresholds may experience temporary speed reductions or other restrictions.
3. Service Suspension or Termination
3.1 Grounds for Suspension or Termination
- Violate any terms outlined in this Policy.
- Engage in fraudulent, abusive, or illegal activities.
- Fail to pay for services within the designated billing period.
- Cause harm or disruption to GoLite Mobile’s network, employees, or other customers.
- Provide false or misleading information during account setup or verification.
- Attempt to resell or misuse GoLite Mobile services without authorization.
3.2 Notification and Appeal Process
- In most cases, we will attempt to notify you before suspending or terminating your service. However, we reserve the right to take immediate action in cases of severe violations.
- If your service is suspended or terminated, you may contact [email protected] to request a review or appeal the decision.
- Restoring service after a violation may require corrective actions, additional verification, or fees.
3.3 Effects of Termination
- You will lose access to your GoLite Mobile account and services.
- Any remaining balance, prepaid amounts, or promotional credits may be forfeited.
- Your phone number may no longer be retrievable.
4. Policy Updates
GoLite Mobile may update this Policy periodically. Changes take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.
For any inquiries regarding this Policy, please contact:
Email: [email protected]
Phone: 800-801-9385
Last Updated: March 19th 2025
