California Consumer Privacy Act (CCPA) Privacy Notice
Effective Date: February 10, 2025
At GoLite Mobile , we value the privacy of our customers and are committed to being transparent about how we collect, use, and protect your personal information. This California Consumer Privacy Act (CCPA) Privacy Notice is intended to inform California residents about their privacy rights and how GoLite Mobile handles their personal data under the California Consumer Privacy Act (CCPA).
This privacy notice applies only to residents of California and outlines how you can exercise your rights under the CCPA. It supplements our Privacy Policy and provides additional information specific to the rights and choices available to California consumers. Â
1. Information We Collect
GoLite Mobile collects personal information from our customers in the course of providing services. The types of personal information we collect may include:
- Identifiers: Name, postal address, email address, phone number, account login information, and unique device identifiers.
- Personal Information: Your billing and shipping information, credit card details, payment history, and other account-related information.
- Internet or Other Electronic Network Activity: Information about your usage of our website, including browsing history, search history, and interactions with our website and services.
- Geolocation Data: Your physical location, including location data from your mobile device or IP address.
- Audio, Visual, or Similar Information: Audio recordings from customer support interactions, photos or videos you may share, and other visual information.
- Professional or Employment-Related Information: If applicable, employment-related information, such as job title and business name.
- Inferences: Inferences we make based on your preferences, usage patterns, and interactions with our services.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing Services: To offer, manage, and improve our mobile and telecommunications services, including billing and customer support.
- Personalising Experiences: To tailor our marketing and services to your preferences, and to send you targeted advertisements and promotions.
- Communications: To respond to your inquiries, provide customer support, and send transactional or service-related communications.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including responding to subpoenas and other legal requests.
- Fraud Prevention: To detect and prevent fraudulent activities, secure your account, and protect our services and network.
3. Categories of Personal Information Sold or Shared
Under the CCPA, California residents have the right to know whether their personal information has been sold or shared. GoLite Mobile does not sell personal information to third parties. However, we may share personal information with service providers, partners, and other third parties as necessary to operate our business, in accordance with the law, and for the purposes outlined above.
4. Your CCPA Rights
As a California resident, you have specific rights regarding your personal information under the CCPA. These rights include:
4.1. Right to Access
You have the right to request information about the categories of personal information we collect, the sources of that information, the purposes for which we use it, and whether we disclose it to third parties.
4.2. Right to Deletion
You have the right to request the deletion of the personal information we have collected from you, subject to certain exceptions. For example, we may need to retain information to comply with legal obligations or to complete transactions you have requested.
4.3. Right to Opt-Out of Sale or Sharing of Personal Information
GoLite Mobile does not sell or share personal information for monetary consideration. If, in the future, we change our practices, you will have the right to opt out of the sale or sharing of your personal information. We will provide an easy way for you to opt out at that time.
4.4. Right to Non-Discrimination
You have the right to exercise your CCPA rights without facing discrimination. This means we will not deny you services, charge you different prices, or provide a lower level of quality if you choose to exercise your rights under the CCPA.
4.5. Right to Correct Inaccurate Information
If you believe the personal information we have collected is incorrect, you have the right to request that we correct it.
5. How to Exercise Your CCPA Rights
To exercise your CCPA rights, please follow the instructions below:
- Right to Access or Deletion: To request access to or deletion of your personal information, please contact us at:
- Email: [email protected]
- Phone: 1-800-801-9385
- Mail: GoLite Mobile, 1401 21st Street, STE R, Sacramento, CA 95811
Please include enough information in your request to allow us to verify your identity and locate the relevant personal information in our systems. We may ask for additional verification information to process your request.
6. Verifying Your Identity
To ensure that your personal information is protected, we will take steps to verify your identity before processing your request. This may involve asking for specific information such as your name, email address, account number, or other identifying details associated with your account.
7. Minors' Privacy
GoLite Mobile does not knowingly collect personal information from individuals under the age of 16. If we learn that we have collected personal information from a child under the age of 16, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe that we have collected personal information from your child, please contact us using the details provided above to request the deletion of that information.
8. Updates to this Privacy Notice
We may update this CCPA Privacy Notice from time to time. When we make changes, we will post the updated notice on our website and indicate the effective date at the top of the page. We encourage you to review this notice periodically to stay informed about how we are protecting your privacy.
9. Contact Us
If you have any questions about this CCPA Privacy Notice or wish to exercise your rights, please contact us using the following:
- Email: [email protected]
- Phone: 1-800-801-9385
- Mail: GoLite Mobile, 1401 21st Street, STE R, Sacramento, CA 95811
We are committed to protecting your privacy and will respond to your requests as required by the California Consumer Privacy Act. By using GoLite Mobile’s services, you acknowledge that you have read, understood, and agreed to the terms outlined in this CCPA Privacy Notice.
