Regulatory Information
Effective Date: February 10, 2025
GoLite Mobile is committed to complying with all applicable laws, regulations, and industry standards to ensure the safety, security, and satisfaction of our customers. This Regulatory Information page outlines the legal and regulatory requirements that apply to our products and services. By using GoLite Mobile services, you agree to the terms outlined in this section.
1. Federal Communications Commission (FCC) Compliance
GoLite Mobile operates in full compliance with the regulations set forth by the Federal Communications Commission (FCC). The FCC is the U.S. government agency responsible for regulating interstate and international communications by radio, television, wire, satellite, and cable
1.1. Wireless Service Providers' Obligations
As a wireless service provider, GoLite Mobile ensures that:
- Our network adheres to FCC guidelines for radiofrequency (RF) emissions, power output, and safety.
- We meet all requirements for emergency services, including 911 access, and provide proper transmission of location information as mandated by the FCC’s Wireless 911 Regulations.
- We comply with the FCC’s Truth-in-Billing rules, ensuring that our billing practices are clear, accurate, and transparent.s.
1.2. Consumer Protection Rules
GoLite Mobile follows FCC rules that protect consumers, including:
- Cramming and Slamming Prevention: We take steps to ensure that customers are not billed for services they did not request or consent to.
- Bill Shock Protection: We provide clear billing information and notifications of potential overages, ensuring that customers can manage their usage and avoid unexpected charges.
- Dispute Resolution: Customers can file complaints with the FCC Consumer Complaints Center if they experience issues with our services that are not resolved through our internal customer support channels.
2. Federal Trade Commission (FTC) Compliance
GoLite Mobile complies with the Federal Trade Commission (FTC) regulations to ensure truthful advertising and marketing practices. This includes:
- Providing clear, accurate, and non-deceptive advertisements for our mobile plans, devices, and services.
- Ensuring transparency in how customer data is collected, stored, and used, as outlined in our Privacy Policy.
- Adhering to the FTC’s Telemarketing Sales Rule (TSR), which governs outbound marketing calls to U.S. consumers, ensuring that we respect the National Do Not Call Registry and do not engage in misleading or aggressive telemarketing tactics.
3. California Public Utilities Commission (CPUC)
If you are a resident of California, GoLite Mobile follows regulations set by the California Public Utilities Commission (CPUC), including:
- California Consumer Privacy Act (CCPA): We comply with the CCPA, which provides California consumers with specific rights over their personal data, including the right to access, delete, and opt out of the sale of their personal information. For more details, please refer to our Privacy Policy.
- Telecommunications Consumer Protections: GoLite Mobile abides by the CPUC’s telecommunications consumer protection rules, which ensure that service providers in California maintain reliable services, transparent billing, and proper dispute resolution mechanisms.
4. Mobile Device and Wireless Equipment Regulations
GoLite Mobile complies with regulations governing the sale and distribution of mobile devices and wireless equipment in the U.S.:
- Device Certifications: All devices offered by GoLite Mobile are certified by the FCC for compliance with U.S. wireless standards, including RF exposure limits, network compatibility, and other technical requirements.
- Environmental Compliance: We adhere to environmental regulations such as the Waste Electrical and Electronic Equipment (WEEE) and Restriction of Hazardous
Substances (RoHS) directives to ensure that our devices are environmentally friendly and safe for consumers.
5. Consumer Protection and Billing Transparency
GoLite Mobile ensures full compliance with both state and federal consumer protection laws, specifically regarding:
- Truth in Billing: In accordance with the FCC’s Truth in Billing rules, GoLite Mobile provides clear, understandable billing that reflects only the services a customer has used. We include itemised charges, tax disclosures, and any applicable regulatory fees on each bill.
- Transparent Contracts: For customers selecting contract-based plans, GoLite Mobile provides transparent contracts that outline service terms, cancellation policies, and early termination fees in easy-to-understand language. These contracts comply with the FCC’s Wireless Contracts Rule.
6. Consumer Privacy and Data Protection
GoLite Mobile follows stringent privacy regulations to protect your personal data:
- Data Security: GoLite Mobile follows industry-standard practices for safeguarding your personal information. We are committed to maintaining the confidentiality of your data and implementing security measures that meet FCC and FTC standards.
- Children’s Privacy: In accordance with the Children’s Online Privacy Protection Act (COPPA), GoLite Mobile does not knowingly collect information from children under the age of 13 without parental consent. We are committed to safeguarding children’s privacy and ensuring compliance with applicable laws.
7. Americans with Disabilities Act (ADA) Compliance
GoLite Mobile is committed to ensuring that our services and website are accessible to all individuals, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA). This includes:
- Website Accessibility: Our website is designed to be accessible to individuals with disabilities, following best practices for web accessibility standards.
- Customer Service: Our customer support services are available through various channels (phone, email, chat) and we strive to ensure that all customers can easily access assistance regardless of their abilities.
8. Federal Laws Governing Telecommunication Services
GoLite Mobile operates in compliance with the following federal laws governing telecommunication services:
- Telecommunications Act of 1996: This law mandates that service providers like GoLite Mobile must ensure competitive pricing and quality service, as well as promote universal service in under-served areas.
- Wiretap and Privacy Protection Laws: GoLite Mobile complies with U.S. federal regulations that protect against unauthorized interception of communications. We follow strict procedures to prevent wiretaps and unauthorized surveillance of our customers’ communications.
9. State-Specific Regulations
In addition to federal regulations, GoLite Mobile also complies with the telecommunications laws and consumer protection statutes of individual U.S. states. These include:
- State-Specific Privacy Laws: In states like California, Virginia, and Colorado, where state-specific data protection laws may apply, GoLite Mobile ensures compliance with each state’s consumer privacy rights and regulations.
- State-Level Billing Practices: GoLite Mobile also adheres to state laws related to billing transparency, service cancellations, and fee disclosures, which may vary by jurisdiction.
10. Modifications to Regulatory Information
GoLite Mobile may update this Regulatory Information page from time to time to reflect changes in applicable laws, regulations, and industry practices. When such updates are made, we will revise the “Effective Date” at the top of this page. Customers are encouraged to review this page regularly to stay informed about our compliance with regulatory requirements.
11. Contact Us
If you have any questions about our regulatory practices, need more information on our compliance with specific laws, or would like to file a complaint, please contact us at:
GoLite Mobile – Head Office
1401 21st Street, STE R
Sacramento, CA 95811
Phone: 1-800-801-9385
Email: [email protected]
By using GoLite Mobile’s services, you acknowledge that you have read, understood, and agreed to comply with all applicable laws, regulations, and the terms set forth in this Regulatory Information section.
