Consumer Information
Effective Date: February 10, 2025
At GoLite Mobile! (we are committed to providing our customers with clear, transparent, and accurate information regarding our products, services, and policies. This Consumer Information section is designed to help you understand your rights, responsibilities, and options as a GoLite Mobile customer. By using our services or purchasing our products, you agree to the terms outlined in this section.
1. About GoLite Mobile
GoLite Mobile is a leading mobile service provider offering a variety of mobile plans, including flexible, affordable options designed to meet the needs of individuals and businesses. We aim to provide reliable and budget-friendly solutions for your mobile connectivity, offering everything from BYOD (Bring Your Own Device) plans to traditional contract-based plans. Our goal is to make mobile communication simple, accessible, and cost-effective.
2. Products and Services
GoLite Mobile offers a range of products and services, including mobile phone plans, mobile devices, and additional services like mobile broadband. Below are our key offerings:
2.1 Mobile Plans
- BYOD Plans (Bring Your Own Device): Our BYOD plans are perfect for customers who already own a compatible device. With this plan, you can bring your own unlocked phone and enjoy an affordable, no-contract mobile plan with flexible options for data, talk, and text.
- Contract Plans: For customers looking for a more traditional mobile plan, we offer value-based options that include a device and service contract for a set term.
- International Roaming Plans: GoLite Mobile offers affordable international roaming plans for customers who travel abroad, allowing you to stay connected while avoiding expensive roaming charges.
- 5G and 4G Compatibility: Many of our plans include access to the latest 5G and 4G networks, ensuring fast speeds and reliable service.
2.2 Mobile Devices
We offer a selection of mobile devices, including new and certified pre-owned models, all tested to meet GoLite Mobile’s high-quality standards.
2.3 Additional Services
- Mobile Broadband: Flexible plans for wireless internet access, including mobile hotspots.
- Device Insurance: Protection for your device against loss, theft, or damage.
- Customer Support Services: Our knowledgeable customer support team is available 24/7 to assist you.
3. Pricing Information
GoLite Mobile strives to provide competitive and transparent pricing on all our products and services. Your payment will generally be based on the following factors:
- Plan Type: Whether you are selecting a BYOD plan, contract plan, or any other service.
- Device Selection: The cost of a new or certified pre-owned device.
- Additional Services: Costs for extras like insurance, data boosts, or mobile broadband.
- Taxes and Fees: All prices are exclusive of applicable sales taxes, regulatory fees, and other charges, which will be added at checkout or in your monthly bill.
4. Billing and Payments
GoLite Mobile offers several billing options for your convenience. Here’s what you can expect:
4.1 Payment Methods
We accept a variety of payment methods, including:
- Credit and debit cards (Visa, MasterCard, American Express, Discover)
- Direct bank transfer
- PayPal
- Auto-pay options for recurring billing
4.2 Payment Cycles
- Monthly Billing: Most of our plans operate on a monthly billing cycle. Your bill will reflect the services used within the billing period, including charges for devices, add-ons, and applicable taxes.
- Prepaid Plans: For prepaid options, payment is due upfront, and service continues until the prepaid balance is used up.
4.3 Late Payments
If you miss a payment, you may incur late fees or experience service interruptions. We will notify you if there’s any disruption due to non-payment.
4.4 Refunds
If you’re not satisfied with your product or service, you may be eligible for a refund according to our return and cancellation policies (see Section 6). Refund requests should be made within the specified timeframes.
5. Consumer Rights and Responsibilities
5.1 Your Rights
As a GoLite Mobile customer, you have certain rights protected by federal and state laws, including:
- Right to Information: The right to clear, accurate details regarding our services, prices, and terms.
- Right to Cancellation: You have the right to cancel your services as per our cancellation policy (see Section 6).
- Right to Privacy: Your personal data is protected under our Privacy Policy, which explains how we collect, store, and use your information.
5.2 Your Responsibilities
As a customer of GoLite Mobile, you are responsible for:
- Payment of Bills: Ensuring all charges for services, devices, and applicable taxes are paid.
- Following Policies: Adhering to GoLite Mobile’s Terms and Conditions, Privacy Policy, and all other applicable rules and guidelines.
- Proper Use of Services: Using our products and services in compliance with applicable laws and our acceptable use policy.
- Device Care: Taking care of any devices purchased through GoLite Mobile according to the terms of the product warranty.
6. Returns, Cancellations, and Exchanges
6.1 Device Returns and Exchanges
GoLite Mobile offers returns and exchanges for devices under the following conditions:
- Return Period: Devices can be returned within 30 days of purchase if they are unused, in their original condition, and in the original packaging.
- Restocking Fees: A restocking fee may apply for opened devices.
- Exchanges: Devices can be exchanged for another product of equal or lesser value if the original device is defective or if you are unsatisfied with the purchase.
6.2 Service Cancellations
- Monthly Plans: You can cancel your service at any time. If you cancel before the end of the billing cycle, you will still be responsible for paying for the full month.
- Prepaid Plans: Prepaid plans are non-refundable, but service will continue until the end of the prepaid period.
- Early Termination Fees: Some contract plans may have an early termination fee. Please refer to your contract for specific details.
7. Customer Support
GoLite Mobile provides outstanding customer support. If you need assistance, our support team is available to help with:
- General inquiries about our products and services
- Billing and payment questions
- Device troubleshooting
- Returns, exchanges, and cancellations
Phone: 1-800-801-9385
Email: [email protected]
Live Chat: Available on our website
8. Modifications to Consumer Information
GoLite Mobile may update or modify this Consumer Information section at any time. When changes are made, we will post the updated version on our website with an updated effective date. Please review this page periodically to stay informed about your rights and responsibilities as a customer.
9. Contact Us
If you have any questions or concerns about this Consumer Information section, or if you need assistance with our services, don’t hesitate to contact us:
GoLite Mobile – Head Office
1401 21st Street, STE R
Sacramento, CA 95811
Phone: 1-800-801-9385
Email: [email protected]
By using GoLite Mobile’s services, you confirm that you have read, understood, and agreed to the information provided in this section.
