Data Retention and Emergency
Communication Policy
1. Introduction
GoLite Mobile is committed to protecting customer data while ensuring timely and effective emergency communications. This Data Retention and Emergency Communication Policy explains how we manage and retain customer data and how we deliver emergency alerts and notifications.
By using GoLite Mobile services, you agree to this Policy. If you have any questions, please contact us:
Address: 1401 21st Street, Suite R, Sacramento, CA 95811
Email: [email protected]
Phone: 800-801-9385
2. Data Retention Policy
2.1 Purpose of Data Retention
GoLite Mobile retains customer data for specific periods to meet legal and regulatory obligations, enhance service quality, prevent fraud, and ensure network security. The length of time we retain data depends on the type of information and its purpose.
2.2 Retention Periods and Use Cases
- Account Information is retained after an account is closed to comply with legal and fraud prevention requirements.
- Call and Text Logs are stored for a limited period for billing accuracy, security monitoring, and regulatory compliance.
- Payment Records are maintained to support tax reporting and resolve disputes.
- Customer Support Records are kept to improve service quality and address past inquiries.
- Device and Network Usage Data is retained temporarily to optimize network performance and detect security threats.
After these retention periods, data is securely deleted or anonymized unless a longer retention period is required by law.
2.3 Data Access & Protection
GoLite Mobile implements strict security measures to protect customer data. Only authorized personnel have access to retained data, and all information is stored using encryption and industry-standard security protocols. Customers may request access, correction, or deletion of their data, subject to legal and operational requirements.
3. Emergency Communication Policy
3.1 Purpose of Emergency Alerts
As part of our commitment to public safety, GoLite Mobile participates in government-mandated emergency alert systems to provide customers with critical notifications about severe weather, natural disasters, public safety threats, and other urgent situations.
3.2 Methods of Communication
Emergency alerts may be delivered through various channels, including:
- Text Messages (SMS/MMS)
- Push Notifications on Mobile Devices
- Automated Voice Calls
- Wireless Emergency Alerts (WEA), in compliance with FEMA and FCC regulations
3.3 Opt-Out Policy
Certain emergency alerts, such as Presidential Alerts and imminent threat warnings, are mandatory under federal regulations and cannot be disabled. For other types of alerts, customers may have the option to opt out through their device settings.
3.4 Network Priority for Emergency Services
During emergencies, GoLite Mobile may prioritize communications for first responders and public safety agencies to ensure that critical messages reach those in need.
4. Policy Updates
GoLite Mobile reserves the right to update this Policy at any time. Any changes will take effect upon posting to our website. Continued use of our services constitutes acceptance of the updated terms.
For inquiries or support, contact us:
Email: [email protected]
Phone: 800-801-9385
Address: 1401 21st Street, Suite R, Sacramento, CA 95811
Last Updated: March 19th 2025
