GoLite Mobile
Lost SIM Policy
GoLite Mobile Lost SIM Policy
At GoLite Mobile, we understand that losing your SIM card can be stressful. To ensure your security and uninterrupted service, we have a seamless process to help you report, replace, and reactivate your lost SIM quickly and securely.
Reporting a Lost or Stolen SIM
Online
Log in to My GoLite Mobile at
GoLiteMobile.com/Support and
navigate to the “Lost SIM” section.
Log in to My GoLite Mobile at GoLiteMobile.com/Support and navigate to the “Lost SIM” section.
Fees & Charges for new SIM
First Replacement:
The first SIM replacement within a 12-month period is free.
Subsequent Replacements
Additional replacements within a year may incur a $10 replacement fee (excluding eSIM activations).
Expedited Shipping
Fees may apply based on shipping speed and location.
Go Protect Subscribers
If you are enrolled in Go Protect, all SIM replacements
(physical or eSIM) are free of charge.
Still Have Questions?
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We’re Here to Help!
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Start a Conversation
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Visit Us Nearby
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Call for Support
Still Have Questions?
We’re Here to Help!
-
We’re Here to Help!
-
Start a ConversationStart a Conversation
-
Visit Us NearbyVisit Us Nearby
-
Call for SupportCall for Support
Frequently Asked Questions
If your SIM card is lost or stolen, report it immediately to prevent unauthorized access. You can do this through one of the following channels:
- Online: Log in to My GoLite Mobile at Support and navigate to the “Lost SIM” section.
- Call Us: Contact our customer support at 800-801-9385.
- Live Chat: Access 24/7 live chat support via our website.
- Retail Store: Visit a GoLite Mobile authorized retailer.
Once reported, your SIM will be temporarily suspended to protect your account. If you find your SIM later, you can contact us to reactivate it.
You can request a replacement SIM through the following options:
- eSIM Replacement: If your device supports eSIM, request an instant digital SIM via My GoLite Mobile for immediate activation.
- Physical SIM Replacement: Order a replacement SIM online or visit an authorized GoLite Mobile retailer.
- Express Shipping: If ordering online, expedited shipping options are available for faster delivery.
Activate your replacement SIM using one of these methods:
- Online: Visit Activate and follow the activation steps.
- Call Us: Dial 800-801-9385 and follow the prompts.
- Retail Store: Visit an authorized retailer for in-person activation assistance.
Your number and plan will remain unchanged, and service will be restored immediately upon activation.
- First Replacement: The first SIM replacement within a 12-month period is free.
- Subsequent Replacements: Additional replacements within a year may incur a $10 replacement fee (excluding eSIM activations).
- Expedited Shipping: Fees may apply based on shipping speed and location.
- Go Protect Subscribers: If you are enrolled in Go Protect, all SIM replacements (physical or eSIM) are free of charge.
To enhance security and avoid future SIM loss, we recommend:
- Enabling SIM Lock on your device to prevent unauthorized swaps.
- Keeping your SIM card in a secure place when not in use.
- Using eSIM where possible to eliminate the risk of physical SIM loss.
- Enrolling in Go Protect for added security and free SIM replacements.
- Setting up account alerts to monitor any unauthorized changes.
GoLite Mobile has robust fraud protection protocols, including:
- Identity Verification: We verify your identity before issuing a replacement SIM.
- Fraud Monitoring: Unusual activity is monitored, and we notify you of suspicious changes.
- Unauthorized SIM Swap Blocking: Enhanced security protocols prevent unauthorized SIM swaps.
- Additional Account Security: PIN protection and two-factor authentication (2FA) are available.
- Law Enforcement Cooperation: We work with authorities to investigate and prevent SIM-related fraud.
Emergency Account Locking: If you suspect fraud, we can temporarily lock your account until it is secured.
Yes, if your SIM is lost, you can still retain your number by requesting a replacement SIM and activating it. Your plan and account details will remain unchanged.
Yes, once you report a lost SIM, we suspend it to prevent unauthorized use. You will be without service until you activate your replacement SIM. If you need urgent connectivity, an eSIM can be activated instantly if your device supports it.
If you suspect unauthorized activity, immediately:
- Contact us at 800-801-9385.
- Log in to My GoLite Mobile and change your account security settings.
- Enable two-factor authentication (2FA) for added protection.
- Monitor your account for any unexpected activity.
Our support team is available 24/7 through multiple channels:
At GoLite Mobile, your security and connectivity are our top priorities. Rest assured, our fast, secure, and hassle-free replacement process ensures you stay connected.
